Please understand that your order is processed immediately after the orders are placed. However, we ask for 3-5 business days for us to prepare and ship your order. As soon as we will ship your package we will provide you your mail Tracking Number. For the USA it should then take 2-5 business days to arrive depending on the state, and 10-20 business days worldwide.
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. Koyo Studio does not take responsibility for possible fees. However, we send our package worldwide as « Gift » to avoid as much as we can the possibility that you will have to pay a customs fee.
Because we ship from the US your order may be subject to import duties and taxes if you are in another country, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. If that happen, it sucks but there's nothing we can do, it's the law in your country..
Every order is final sale we don't accept return and exchanges, the only exception is if your clothes arrive damaged. Please carefully review all product information and sizing before making a purchase.